Commissions FAQs

Overview

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Use this article as a quick-reference guide for some commonly asked questions about Commissions in your workspace! 

Q: Who Can Access Commissions?

A: Commission are only visible to users with the Admin or Accounting role.
If you don’t see Commissions-related settings or reports, check your user role.
 

Q: When are Commissions Calculated?

A: Commissions are calculated and recorded when the invoice is paid (not when the invoice is created).
 

Q: How are Commissions Calculated?

A: Commissions are calculated using commission brackets you've setup in your workspace for each salesperson with the Gross Profit of the invoice at the time its created.
 

Q: How do I set up Commissions for my sales team? 

A: Follow this help guide to setup Gross Profit minimums and maximums for each salesperson on your team.
 

Q: How many commissions brackets can I setup per salesperson?

A: You can create as many commission brackets as needed to fully incentivize each salesperson
 

Q: Can I manually override the commission automatically calculated when the invoice was created?

A: Yes! You can manually adjust the Net Commission Amount on an invoice.
 

Q: How does the Accounting module handle commissions when the invoice is paid?

 A: The system adds the commission to the Commission Expense account and the Accrued Commissions Liability account.

Here's how Commissions affect your expenses and liabilities when an invoice is paid:

• ↑ Your expenses increase when the Commission Expense account is debited to reflect the cost of the sale.

• ↑ Your liabilities increase when the Accrued Commissions Liability account is credited to track the pending payout to the salesperson

• ↓ Your liabilities decrease when you create a Commission Payment